Terms and Conditions

The following terms apply:

“Owner” shall mean proprietors of “Wanlockhead Retreats” – Rowan Cottage, No.1/2 Dialknowe Holiday Cottage & No.3 Dialknowe Holiday Cottage

“Hirer” shall mean the individual who made the booking/Updated          Cs.pdf “Guest(s)” shall mean the Hirer’s party.

RENTAL CONTRACT

A contract shall only arise when a deposit payment has cleared and a booking is confirmed, by post oremail. The contract between the Hirer and the owner of the property is in terms of Schedule 4 Section 8 of the Housing (Scotland) Act 1988 and confers on the Hirer the right to occupy the property for the period agreed for holiday purposes only.

TERMS & CONDITIONS –

BOOKING POLICY:

FULL Payment is due at the time of booking. Any bookings made on or after 5^th April 2021 are being made in full knowledge of world pandemic and accept the non-refundable element and that you are strongly advised to take out travel insurance. However, if we are ordered to close by the Scottish Government you will receive a full refund.

CANCELLATION POLICY:

If the booking is cancelled less than 60 days before arrival, then a charge equal to 50% of the stay will be made.

If the booking is cancelled less than 60 days before arrival, then a charge equal to the full booking amount will be made.

In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.

FAIR USAGE POLICY

Wanlockhead Retreats operates a fair usage policy.  Anyone using excessive heating or electricity will be charged accordingly.

HOUSE-KEEPING POLICY: A security deposit of £150.00 will be pre-authorised on your payment card1 day before arrival. Please note - This is a refundable charge, which will be refunded within 7 days after you have checked out. A cleaning fee of £30.00 will be added to the booking to be paid with the final payment.